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Debt collection glossary

What is recovery rate in debt collection?

The percentage of placed or delinquent balances actually collected over a period, the core measure of collections performance.

Definition

Recovery rate, also called liquidation rate, is the proportion of delinquent or placed balances collected over a defined period, typically expressed as dollars recovered divided by dollars placed. Gross recovery rate measures all dollars collected; net recovery rate subtracts collection fees or commission to show what the creditor actually keeps. Recovery is usually tracked by vintage (placement month) and over fixed windows such as 90, 180, and 365 days.

Benchmarks vary enormously by debt type and age. Early-stage first-party collection on fresh delinquencies can recover 50% to 80%. Charged-off consumer debt placed with agencies typically liquidates at 8% to 20% in the first year. Purchased debt priced at pennies on the dollar may recover 5% to 12%. Comparisons are meaningful only within similar debt type, age, and balance.

Example

A lender places $1,000,000 of 90-day-delinquent personal loans. After 180 days, $190,000 has been collected (19% gross). The agency kept 32%, so net recovery is $129,200 (12.9% net). The same portfolio on HL Hunt recovers $380,000 gross and $342,000 net after 10% commission.

How HL Hunt handles it

HL Hunt reports gross and net recovery by vintage, debt type, channel, strategy, and plan tier in real time, and typically delivers a median 38% recovery on consumer debt 30 to 180 days past due by working every account rather than the easiest ones.

Frequently asked questions

What is a good recovery rate for a collection agency?

For charged-off consumer debt, 10% to 20% in the first year is typical. Early-stage and first-party programs should be far higher. Always compare like with like.

Should I measure gross or net recovery?

Both, but decide on net. A 25% gross rate at 40% contingency yields less than a 20% gross rate at 10% commission.

How does HL Hunt improve recovery rate?

By reaching more debtors (multi-channel, skip tracing), converting more contacts (AI negotiation, payment plans, portal), and keeping more plans alive (autopay, smart retries), all at commission rates far below agencies.

Start recovering more today.

Create a free account, upload your first accounts, and compliant AI outreach begins within the hour. Pay commission only on what you recover.