Telecom
Millions of small balances, worked like they matter.
Telecom collections are high volume and low balance, which means agent time is the enemy. HL Hunt automates the entire lifecycle for final bills, device balances, and early termination fees, with win-back offers for customers worth keeping.
- Free plan, no credit card
- FDCPA, TCPA & Reg F enforced
- Outreach live in under an hour
- Commission only on recoveries
- -71%
- Cost per resolved account vs. agency
- 98%
- SMS open rate within minutes
- Auto
- Equipment return and credit handling
- 50
- State rule sets enforced
Why telecom teams choose HL Hunt
Fully automated at scale
AI handles outreach, questions, plans, and payments for the bulk of accounts. Humans see only the exceptions.
Device and ETF balances
Itemized device financing, early termination, and unreturned equipment balances with return-credit handling built in.
Win-back integration
Flag customers worth reacquiring and deliver reinstatement offers alongside the balance.
Digital-first channels
Text and email lead; voice and letters only where they add value. Matches how telecom customers actually communicate.
Equipment return flows
Return instructions and label links in outreach; balances adjust automatically when equipment arrives.
Billing system integration
Connect billing and CRM platforms for placement, adjustment sync, and posting.
Ready to run telecom collections on HL Hunt?
Create a free account, upload your first accounts, and compliant AI outreach starts within the hour. No credit card, no contract.
How it works
- 01
Place closed and past-due accounts
API or file placement with balance itemization, equipment status, and consent data.
- 02
AI works everything
Digital-first outreach with pay links, plan options, return instructions, and win-back offers where flagged.
- 03
Adjust and post
Equipment returns and credits adjust balances. Payments and statuses post back to billing.
When the balance is $140, every human minute is a loss
Telecom collections has brutal unit economics. Average balances are small, volumes are enormous, and the traditional agency model of paying agents to dial does not work: a single ten-minute call can consume the margin on an account. Agencies respond by working only the largest balances and letting the rest age, which leaves most of the portfolio uncollected.
HL Hunt changes the economics because the marginal cost of an AI contact is near zero. Every account gets worked, through the channels telecom customers prefer, with one-tap payment and plan options. Device financing and early termination balances are itemized clearly, equipment return instructions are included, and credits post automatically when equipment arrives, which removes the most common dispute. Win-back offers can ride alongside the balance for customers you would like to reacquire.
The compliance engine handles the complexity of 50 state rule sets at volume, with every contact checked and logged, which keeps a high-volume operation from becoming a high-volume liability.
What changes
HL Hunt vs the traditional approach
| HL Hunt | Traditional collections | |
|---|---|---|
| Telecom fit | Configured for your laws, systems, debtors, and tone | Generic agency or software that does not know your product |
| Who does the work | AI contacts, converses, negotiates, and collects; humans handle exceptions | Agents on a dialer working whatever fits in the day |
| Compliance | Every contact checked against FDCPA, TCPA, Reg F, and state law before it happens | Training, scripts, and audits after the fact |
| Channels | SMS, email, AI voice, letters, and a self-service portal chosen per debtor | Phone calls and letters on a fixed schedule |
| Coverage | Every account worked, including small balances | Large balances worked; the rest ages out |
| Visibility | Every message, transcript, promise, and payment live in your dashboard | A monthly PDF report |
| Cost | Free to $649 a month plus 3% to 26% commission; Enterprise custom | 25% to 50% contingency, or seats plus modules plus services |
Pricing
Start free. Pay only on what you recover.
Telecom is included on every plan. Start at $0 a month with 50 active collections, and move up as your portfolio grows. Commission falls from 26% on Free to 3% on Enterprise, and it is charged only on money actually recovered.
Enterprise: unlimited collections, seats, SMS, voice, and email with a 3% commission, SOC 2 reports, DPA, and dedicated support.
- $0
- Free
- $149
- Basic, per month
- $349
- Growth, per month
- $649
- Scale, per month
50 active collections · 26% commission · 1 seat
250 active collections · 15% commission · 3 seats
1,000 active collections · 10% commission · 10 seats
5,000 active collections · 6.5% commission · 25 seats
Everything included
One platform covers all of it
Telecom is one part of the platform. Every HL Hunt plan, from Free to Enterprise, includes the full collections stack, so you never bolt on a second vendor as your portfolio grows.
- AI outreach engineRight channel, right time, right words for every debtor.Learn more
- SMS, email & lettersEvery channel, orchestrated per account.Learn more
- AI voice agentCompliant calls that take payments and hand off.Learn more
- AI payment plansAffordability-based plans negotiated automatically.Learn more
- Payments & portalCard, ACH, and wallets with a self-service portal.Learn more
- Compliance engineFDCPA, TCPA, Reg F, and 50 states, on every contact.Learn more
- Disputes & validationNotices, disputes, and cease requests handled.Learn more
- Recovery analyticsLive liquidation, channel, and cohort reporting.Learn more
- API, CSV & MCP serverConnect your LOS, billing, or let your agent do it.Learn more
Get started
Go live with Telecom today
Create a free account, upload your first accounts, and AI outreach begins within the hour. No credit card, no contract, no implementation project. Here is what to have ready.
Prefer to talk first? info@hlhunt.org
- 01A CSV or system export of delinquent accounts: name, contact details, balance, and itemization
- 02Consent and contact-preference data you hold for phone numbers and email addresses
- 03Your legal entity, any collection licenses you hold, and the states you collect in
- 04Brand assets and tone preferences for outreach in your name
- 05Settlement authority and payment plan rules you want the AI to follow
Telecom FAQ
Can HL Hunt handle our volume?
Yes. The platform is built for millions of accounts and events. Enterprise plans include unlimited collections, SMS, voice, and email, with dedicated infrastructure available.
How are unreturned equipment charges handled?
Equipment balances are itemized separately, return instructions and labels are included in outreach, and the balance adjusts automatically when your system confirms receipt.
Can we offer reinstatement or win-back promotions?
Yes. Flag eligible accounts and the AI presents the offer compliantly alongside the balance, with acceptance flowing back to your CRM.
What does it cost at telecom scale?
Enterprise plans are custom with unlimited usage and a 3% commission on recoveries. Most telecom clients find cost per resolved account drops by roughly 70 percent versus agencies.
Still have questions?
Talk to a collections specialist, or start free and see the platform for yourself.
Start recovering more today.
Create a free account, upload your first accounts, and compliant AI outreach begins within the hour. Pay commission only on what you recover.