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Healthcare

Patient balances resolved with dignity.

Self-pay and patient responsibility balances are growing, and the rules around collecting them are tightening. HL Hunt reaches patients with clear, empathetic messaging, screens for financial assistance, offers plans that fit, and applies every medical debt rule automatically.

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  • Free plan, no credit card
  • FDCPA, TCPA & Reg F enforced
  • Outreach live in under an hour
  • Commission only on recoveries
+34%
Self-pay collection rate with plans and portal
0
Reports of medical debt under $500 or under a year old
HIPAA
Minimum-necessary messaging on every channel
-41%
Patient complaints vs. prior agency

Why healthcare teams choose HL Hunt

  • Empathetic by default

    Messaging that acknowledges a medical event, explains the balance plainly, and leads with options. Tone rails your patient experience team approves.

  • Medical debt rules built in

    Bureau exclusions, state medical debt laws, 501(r) requirements for nonprofits, and CFPB rules applied to every account.

  • Financial assistance screening

    Presumptive eligibility signals and FAP application links surfaced before escalation, satisfying 501(r) and reducing bad debt write-offs.

  • HIPAA-aware channels

    Minimum-necessary disclosures, no clinical details in messages, and secure portal access for itemized statements.

  • Plans sized to patients

    Interest-free plans, prompt-pay discounts, and hardship terms presented clearly, with autopay and receipts handled.

  • RCM integration

    Connect practice management and EHR billing systems for placement, payment posting, and insurance adjustment reconciliation.

Ready to run healthcare collections on HL Hunt?

Create a free account, upload your first accounts, and compliant AI outreach starts within the hour. No credit card, no contract.

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How it works

  1. 01

    Place patient balances

    After insurance adjudication, self-pay balances sync with guarantor data, statement history, and FAP status.

  2. 02

    AI reaches patients

    Statements, reminders, plan offers, and portal links across the channels patients prefer, inside every medical debt rule.

  3. 03

    Resolve and post

    Payments, plans, and assistance outcomes post back to your billing system. Accounts that qualify for charity exit cleanly.

Medical debt is different, and the law now says so

Patients do not choose to incur medical debt, often do not understand the balance, and frequently cannot pay it in full. Regulators have responded: the credit bureaus removed paid medical collections and stopped reporting medical debts under $500 or less than a year old, several states have passed medical debt collection laws with notice and plan requirements, nonprofit hospitals must follow 501(r) financial assistance and extraordinary collection action rules, and the CFPB has moved to limit medical debt on credit reports entirely. Traditional agencies struggle to keep up and expose providers to reputational and legal risk.

HL Hunt was built with these rules in the engine. Every medical account is screened for exclusions before any reporting. Financial assistance eligibility is surfaced early, with application links delivered in the same message as the balance. Notices and waiting periods required by state law and 501(r) are generated and tracked. Messaging is empathetic, clear, and limited to the minimum necessary information under HIPAA.

The results are better for everyone. Patients get clear information and workable plans instead of confusing statements and pressure. Providers collect more of what is actually collectable, write off what should be charity with documentation, and avoid the complaints and lawsuits that follow aggressive medical collections.

What changes

HL Hunt vs the traditional approach

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 HL HuntTraditional collections
Healthcare fitConfigured for your laws, systems, debtors, and toneGeneric agency or software that does not know your product
Who does the workAI contacts, converses, negotiates, and collects; humans handle exceptionsAgents on a dialer working whatever fits in the day
ComplianceEvery contact checked against FDCPA, TCPA, Reg F, and state law before it happensTraining, scripts, and audits after the fact
ChannelsSMS, email, AI voice, letters, and a self-service portal chosen per debtorPhone calls and letters on a fixed schedule
CoverageEvery account worked, including small balancesLarge balances worked; the rest ages out
VisibilityEvery message, transcript, promise, and payment live in your dashboardA monthly PDF report
CostFree to $649 a month plus 3% to 26% commission; Enterprise custom25% to 50% contingency, or seats plus modules plus services

Pricing

Start free. Pay only on what you recover.

Healthcare is included on every plan. Start at $0 a month with 50 active collections, and move up as your portfolio grows. Commission falls from 26% on Free to 3% on Enterprise, and it is charged only on money actually recovered.

Enterprise: unlimited collections, seats, SMS, voice, and email with a 3% commission, SOC 2 reports, DPA, and dedicated support.

Start freeFull pricing
$0
Free

50 active collections · 26% commission · 1 seat

$149
Basic, per month

250 active collections · 15% commission · 3 seats

$349
Growth, per month

1,000 active collections · 10% commission · 10 seats

$649
Scale, per month

5,000 active collections · 6.5% commission · 25 seats

Everything included

One platform covers all of it

Healthcare is one part of the platform. Every HL Hunt plan, from Free to Enterprise, includes the full collections stack, so you never bolt on a second vendor as your portfolio grows.

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Get started

Go live with Healthcare today

Create a free account, upload your first accounts, and AI outreach begins within the hour. No credit card, no contract, no implementation project. Here is what to have ready.

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Prefer to talk first? info@hlhunt.org

  1. 01A CSV or system export of delinquent accounts: name, contact details, balance, and itemization
  2. 02Consent and contact-preference data you hold for phone numbers and email addresses
  3. 03Your legal entity, any collection licenses you hold, and the states you collect in
  4. 04Brand assets and tone preferences for outreach in your name
  5. 05Settlement authority and payment plan rules you want the AI to follow

Healthcare FAQ

Is HL Hunt HIPAA compliant?

HL Hunt signs a Business Associate Agreement, applies minimum-necessary principles to every communication, and keeps PHI in the secure portal rather than in texts or emails. Security controls are SOC 2 Type II audited.

How does HL Hunt support 501(r) for nonprofit hospitals?

Financial assistance policy summaries and application links are included in outreach, the 120-day notification period and 30-day notice before extraordinary collection actions are tracked, and presumptive eligibility signals route accounts to charity review.

Do you report medical debt to credit bureaus?

Only if you enable it, and then only accounts that are eligible under bureau policy, state law, and federal rules. Most healthcare clients choose not to report at all.

Can patients see itemized statements?

Yes. The debtor portal provides itemized statements, insurance adjustments, and payment history with secure verification, without putting clinical details in messages.

Still have questions?

Talk to a collections specialist, or start free and see the platform for yourself.

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Start recovering more today.

Create a free account, upload your first accounts, and compliant AI outreach begins within the hour. Pay commission only on what you recover.

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