Utilities
Fewer disconnects. More final bills recovered.
Electric, gas, water, and municipal utilities collect under commission rules that change by season and by customer class. HL Hunt automates past-due reminders, payment arrangements, assistance routing, and final bill recovery within those rules.
- Free plan, no credit card
- FDCPA, TCPA & Reg F enforced
- Outreach live in under an hour
- Commission only on recoveries
- -26%
- Disconnect orders through earlier arrangements
- +33%
- Final bill recovery vs. prior agency
- Auto
- Moratorium and medical certificate holds
- PUC
- Notice rules per state and customer class
Why utilities teams choose HL Hunt
Past-due reminders that work
Texts and emails with pay links and arrangement options before a disconnect notice is ever needed.
Commission rule compliance
Notice timing, content, moratorium periods, medical holds, and protected-class rules applied per state and customer type.
Assistance program routing
LIHEAP, budget billing, and local assistance programs surfaced to eligible customers in the same message as the balance.
Final bill recovery
Closed-account balances worked as third-party collections with validation, skip tracing, and plans, respecting reconnect rules.
Reconnect payment flows
Customers pay the required amount in the portal and trigger reconnect orders automatically through your CIS.
CIS integration
Connect customer information systems for placement, posting, and arrangement sync.
Ready to run utilities collections on HL Hunt?
Create a free account, upload your first accounts, and compliant AI outreach starts within the hour. No credit card, no contract.
How it works
- 01
Connect your CIS
Past-due and final-bill accounts sync with customer class, protected status, and arrangement history.
- 02
AI runs compliant outreach
Reminders, arrangements, and assistance links for active customers; third-party recovery for closed accounts.
- 03
Post and report
Payments, arrangements, and holds update the CIS. Commission reporting and complaint logs are ready.
Utility collections is a public trust problem
A utility cannot collect like a credit card issuer. Service is essential, customers are captive, and regulators watch closely. Winter moratoriums, medical certificates, protected customer classes, specific notice content and timing, and assistance program obligations all constrain what can be done and when. At the same time, uncollected balances are ultimately borne by every other ratepayer, so effective collection is a duty as much as a business goal.
HL Hunt lets utilities collect more while staying inside every rule. The compliance engine carries commission requirements per state and customer class, including seasonal holds and protected statuses, and the AI schedules outreach around them. Messaging emphasizes options: arrangements, budget billing, assistance programs, and simple payment links. Customers who engage early rarely reach disconnect, which saves field costs and complaints.
Final bills, where traditional agencies recover little, respond well to the full HL Hunt approach: skip tracing to find customers who moved, validation and itemization, compliant multi-channel outreach, and plan negotiation. Many utilities find final bill recovery improves by a third or more.
What changes
HL Hunt vs the traditional approach
| HL Hunt | Traditional collections | |
|---|---|---|
| Utilities fit | Configured for your laws, systems, debtors, and tone | Generic agency or software that does not know your product |
| Who does the work | AI contacts, converses, negotiates, and collects; humans handle exceptions | Agents on a dialer working whatever fits in the day |
| Compliance | Every contact checked against FDCPA, TCPA, Reg F, and state law before it happens | Training, scripts, and audits after the fact |
| Channels | SMS, email, AI voice, letters, and a self-service portal chosen per debtor | Phone calls and letters on a fixed schedule |
| Coverage | Every account worked, including small balances | Large balances worked; the rest ages out |
| Visibility | Every message, transcript, promise, and payment live in your dashboard | A monthly PDF report |
| Cost | Free to $649 a month plus 3% to 26% commission; Enterprise custom | 25% to 50% contingency, or seats plus modules plus services |
Pricing
Start free. Pay only on what you recover.
Utilities is included on every plan. Start at $0 a month with 50 active collections, and move up as your portfolio grows. Commission falls from 26% on Free to 3% on Enterprise, and it is charged only on money actually recovered.
Enterprise: unlimited collections, seats, SMS, voice, and email with a 3% commission, SOC 2 reports, DPA, and dedicated support.
- $0
- Free
- $149
- Basic, per month
- $349
- Growth, per month
- $649
- Scale, per month
50 active collections · 26% commission · 1 seat
250 active collections · 15% commission · 3 seats
1,000 active collections · 10% commission · 10 seats
5,000 active collections · 6.5% commission · 25 seats
Everything included
One platform covers all of it
Utilities is one part of the platform. Every HL Hunt plan, from Free to Enterprise, includes the full collections stack, so you never bolt on a second vendor as your portfolio grows.
- AI outreach engineRight channel, right time, right words for every debtor.Learn more
- SMS, email & lettersEvery channel, orchestrated per account.Learn more
- AI voice agentCompliant calls that take payments and hand off.Learn more
- AI payment plansAffordability-based plans negotiated automatically.Learn more
- Payments & portalCard, ACH, and wallets with a self-service portal.Learn more
- Compliance engineFDCPA, TCPA, Reg F, and 50 states, on every contact.Learn more
- Disputes & validationNotices, disputes, and cease requests handled.Learn more
- Recovery analyticsLive liquidation, channel, and cohort reporting.Learn more
- API, CSV & MCP serverConnect your LOS, billing, or let your agent do it.Learn more
Get started
Go live with Utilities today
Create a free account, upload your first accounts, and AI outreach begins within the hour. No credit card, no contract, no implementation project. Here is what to have ready.
Prefer to talk first? info@hlhunt.org
- 01A CSV or system export of delinquent accounts: name, contact details, balance, and itemization
- 02Consent and contact-preference data you hold for phone numbers and email addresses
- 03Your legal entity, any collection licenses you hold, and the states you collect in
- 04Brand assets and tone preferences for outreach in your name
- 05Settlement authority and payment plan rules you want the AI to follow
Utilities FAQ
How do you handle winter moratoriums and medical holds?
Protected statuses and seasonal rules are loaded per state and customer class. The engine holds disconnect-related outreach automatically and resumes when permitted, with every hold logged.
Can customers set up payment arrangements themselves?
Yes. Arrangement options that match your commission-approved terms are offered by text, voice, and the portal, and sync to your CIS.
Does HL Hunt work for municipal utilities?
Yes. Municipal and cooperative utilities use HL Hunt for past-due outreach and final bill recovery, with the Free and Basic plans fitting smaller systems.
How is assistance program information delivered?
Eligible customers receive program information and application links in the same message as their balance, and accounts in application status are held appropriately.
Still have questions?
Talk to a collections specialist, or start free and see the platform for yourself.
Start recovering more today.
Create a free account, upload your first accounts, and compliant AI outreach begins within the hour. Pay commission only on what you recover.