Compliance: Medical Debt Rules
Medical debt rules, tracked so you do not have to.
No category of debt has seen more regulatory change in recent years. Bureau policies, CFPB rulemaking, a wave of state laws, and 501(r) obligations for nonprofit hospitals create a rule set that changes monthly. HL Hunt maintains it and applies it to every medical account by patient location and provider type.
- Free plan, no credit card
- FDCPA, TCPA & Reg F enforced
- Outreach live in under an hour
- Commission only on recoveries
- $500
- Bureau threshold below which medical debt is not reported
- 1 year
- Minimum age before medical debt reporting
- 120 days
- 501(r) notification period before ECAs
- 15+
- States with medical debt collection laws
How HL Hunt enforces Medical Debt Rules
Reporting eligibility checks
Bureau policy, federal rules, and state bans evaluated per account before any furnishing. Most clients disable medical reporting entirely.
501(r) workflow
FAP notification, the 120-day period, the 30-day ECA notice, and presumptive eligibility screening tracked for nonprofit hospitals.
State law compliance
Notice requirements, plan mandates, interest caps, and reporting bans in states like Colorado, New York, Illinois, Minnesota, and California applied per patient.
Financial assistance routing
Eligibility signals surface before escalation, with FAP applications delivered in outreach.
Itemized statements
Insurance adjustments and patient responsibility shown clearly in the portal, satisfying state itemization requirements.
Continuous updates
Our compliance team tracks rulemaking and legislation and updates rules without client action.
Stop worrying about Medical Debt Rules. Let the engine enforce it.
Create a free account, upload your first accounts, and compliant AI outreach starts within the hour. No credit card, no contract.
How it works
- 01
Account classified
Medical debt identified at placement with provider type, patient state, and insurance status.
- 02
Rules applied
Reporting eligibility, notice requirements, assistance screening, and timing rules set per account.
- 03
Outreach within rules
Empathetic, compliant communication with plan and assistance options. Every action logged.
The regulatory landscape for medical debt
Medical debt is treated differently because it is involuntary, often confusing, and frequently the result of insurance failures rather than patient choice. The three national credit bureaus responded in 2022 and 2023 by removing paid medical collections, delaying reporting of medical collections until a year after the date of first delinquency, and excluding medical collections under $500. The CFPB finalized a rule in 2025 to remove medical debt from credit reports entirely and prohibit lenders from considering it, though its implementation has been subject to litigation. States have moved independently: Colorado, New York, and others have banned medical debt credit reporting outright; many states have enacted notice, payment plan, interest cap, and collection timing requirements specific to medical debt.
Nonprofit hospitals face an additional layer under Internal Revenue Code section 501(r), which requires a written financial assistance policy, widely publicized, with a 120-day notification period before any extraordinary collection action such as reporting, selling the debt, or legal action, and a 30-day written notice before the ECA. Hospitals must make reasonable efforts to determine FAP eligibility, and many states have strengthened these requirements.
HL Hunt treats medical debt as a distinct type with its own rule set. Reporting eligibility is checked per account against bureau, federal, and state rules, and most healthcare clients disable medical reporting entirely. 501(r) workflows track notification and ECA timing for nonprofit providers. State requirements are applied by patient location. Financial assistance eligibility is surfaced early, and outreach is empathetic and clear. As rules change, the compliance team updates them and clients are informed.
What changes
HL Hunt vs the traditional approach
| HL Hunt | Traditional collections | |
|---|---|---|
| Medical Debt Rules | Encoded as rules that run before every action and log every decision | Covered in annual training; violations found in audits or lawsuits |
| Who does the work | AI contacts, converses, negotiates, and collects; humans handle exceptions | Agents on a dialer working whatever fits in the day |
| Compliance | Every contact checked against FDCPA, TCPA, Reg F, and state law before it happens | Training, scripts, and audits after the fact |
| Channels | SMS, email, AI voice, letters, and a self-service portal chosen per debtor | Phone calls and letters on a fixed schedule |
| Coverage | Every account worked, including small balances | Large balances worked; the rest ages out |
| Visibility | Every message, transcript, promise, and payment live in your dashboard | A monthly PDF report |
| Cost | Free to $649 a month plus 3% to 26% commission; Enterprise custom | 25% to 50% contingency, or seats plus modules plus services |
Pricing
Start free. Pay only on what you recover.
Medical Debt Rules is included on every plan. Start at $0 a month with 50 active collections, and move up as your portfolio grows. Commission falls from 26% on Free to 3% on Enterprise, and it is charged only on money actually recovered.
Enterprise: unlimited collections, seats, SMS, voice, and email with a 3% commission, SOC 2 reports, DPA, and dedicated support.
- $0
- Free
- $149
- Basic, per month
- $349
- Growth, per month
- $649
- Scale, per month
50 active collections · 26% commission · 1 seat
250 active collections · 15% commission · 3 seats
1,000 active collections · 10% commission · 10 seats
5,000 active collections · 6.5% commission · 25 seats
Everything included
One platform covers all of it
Medical Debt Rules is one part of the platform. Every HL Hunt plan, from Free to Enterprise, includes the full collections stack, so you never bolt on a second vendor as your portfolio grows.
- AI outreach engineRight channel, right time, right words for every debtor.Learn more
- SMS, email & lettersEvery channel, orchestrated per account.Learn more
- AI voice agentCompliant calls that take payments and hand off.Learn more
- AI payment plansAffordability-based plans negotiated automatically.Learn more
- Payments & portalCard, ACH, and wallets with a self-service portal.Learn more
- Compliance engineFDCPA, TCPA, Reg F, and 50 states, on every contact.Learn more
- Disputes & validationNotices, disputes, and cease requests handled.Learn more
- Recovery analyticsLive liquidation, channel, and cohort reporting.Learn more
- API, CSV & MCP serverConnect your LOS, billing, or let your agent do it.Learn more
Get started
Go live with Medical Debt Rules today
Create a free account, upload your first accounts, and AI outreach begins within the hour. No credit card, no contract, no implementation project. Here is what to have ready.
Prefer to talk first? info@hlhunt.org
- 01A CSV or system export of delinquent accounts: name, contact details, balance, and itemization
- 02Consent and contact-preference data you hold for phone numbers and email addresses
- 03Your legal entity, any collection licenses you hold, and the states you collect in
- 04Your existing policies, scripts, and templates so we can map them into the rule engine
- 05Your compliance officer or counsel for a short configuration review before go-live
Medical Debt Rules FAQ
Can medical debt be reported to credit bureaus in 2026?
Bureau policy excludes paid collections, debts under $500, and debts under a year old. Several states ban medical debt reporting outright, and federal rules may apply depending on litigation outcomes. HL Hunt checks eligibility per account and most clients choose not to report at all.
What are extraordinary collection actions under 501(r)?
Actions such as selling the debt, reporting to credit bureaus, deferring or denying care because of nonpayment, and legal actions including liens and wage garnishment. Nonprofit hospitals must follow notification requirements before taking them.
Which states have specific medical debt collection laws?
A growing list including Colorado, New York, California, Illinois, Minnesota, Connecticut, Maryland, New Mexico, Washington, Oregon, and others, with varying requirements on reporting, notices, plans, interest, and timing. HL Hunt maintains all of them.
Does HIPAA restrict what collectors can say?
Yes. Collectors acting as business associates must limit disclosures to the minimum necessary. HL Hunt keeps clinical details out of all communications and provides itemization only through the verified portal.
Still have questions?
Talk to a collections specialist, or start free and see the platform for yourself.
Start recovering more today.
Create a free account, upload your first accounts, and compliant AI outreach begins within the hour. Pay commission only on what you recover.