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Compliance: Medical Debt Rules

Medical debt rules, tracked so you do not have to.

No category of debt has seen more regulatory change in recent years. Bureau policies, CFPB rulemaking, a wave of state laws, and 501(r) obligations for nonprofit hospitals create a rule set that changes monthly. HL Hunt maintains it and applies it to every medical account by patient location and provider type.

  • Free plan, no credit card
  • FDCPA, TCPA & Reg F enforced
  • Outreach live in under an hour
  • Commission only on recoveries
$500
Bureau threshold below which medical debt is not reported
1 year
Minimum age before medical debt reporting
120 days
501(r) notification period before ECAs
15+
States with medical debt collection laws

How HL Hunt enforces Medical Debt Rules

  • Reporting eligibility checks

    Bureau policy, federal rules, and state bans evaluated per account before any furnishing. Most clients disable medical reporting entirely.

  • 501(r) workflow

    FAP notification, the 120-day period, the 30-day ECA notice, and presumptive eligibility screening tracked for nonprofit hospitals.

  • State law compliance

    Notice requirements, plan mandates, interest caps, and reporting bans in states like Colorado, New York, Illinois, Minnesota, and California applied per patient.

  • Financial assistance routing

    Eligibility signals surface before escalation, with FAP applications delivered in outreach.

  • Itemized statements

    Insurance adjustments and patient responsibility shown clearly in the portal, satisfying state itemization requirements.

  • Continuous updates

    Our compliance team tracks rulemaking and legislation and updates rules without client action.

Stop worrying about Medical Debt Rules. Let the engine enforce it.

Create a free account, upload your first accounts, and compliant AI outreach starts within the hour. No credit card, no contract.

How it works

  1. 01

    Account classified

    Medical debt identified at placement with provider type, patient state, and insurance status.

  2. 02

    Rules applied

    Reporting eligibility, notice requirements, assistance screening, and timing rules set per account.

  3. 03

    Outreach within rules

    Empathetic, compliant communication with plan and assistance options. Every action logged.

The regulatory landscape for medical debt

Medical debt is treated differently because it is involuntary, often confusing, and frequently the result of insurance failures rather than patient choice. The three national credit bureaus responded in 2022 and 2023 by removing paid medical collections, delaying reporting of medical collections until a year after the date of first delinquency, and excluding medical collections under $500. The CFPB finalized a rule in 2025 to remove medical debt from credit reports entirely and prohibit lenders from considering it, though its implementation has been subject to litigation. States have moved independently: Colorado, New York, and others have banned medical debt credit reporting outright; many states have enacted notice, payment plan, interest cap, and collection timing requirements specific to medical debt.

Nonprofit hospitals face an additional layer under Internal Revenue Code section 501(r), which requires a written financial assistance policy, widely publicized, with a 120-day notification period before any extraordinary collection action such as reporting, selling the debt, or legal action, and a 30-day written notice before the ECA. Hospitals must make reasonable efforts to determine FAP eligibility, and many states have strengthened these requirements.

HL Hunt treats medical debt as a distinct type with its own rule set. Reporting eligibility is checked per account against bureau, federal, and state rules, and most healthcare clients disable medical reporting entirely. 501(r) workflows track notification and ECA timing for nonprofit providers. State requirements are applied by patient location. Financial assistance eligibility is surfaced early, and outreach is empathetic and clear. As rules change, the compliance team updates them and clients are informed.

What changes

HL Hunt vs the traditional approach

Start free
 HL HuntTraditional collections
Medical Debt RulesEncoded as rules that run before every action and log every decisionCovered in annual training; violations found in audits or lawsuits
Who does the workAI contacts, converses, negotiates, and collects; humans handle exceptionsAgents on a dialer working whatever fits in the day
ComplianceEvery contact checked against FDCPA, TCPA, Reg F, and state law before it happensTraining, scripts, and audits after the fact
ChannelsSMS, email, AI voice, letters, and a self-service portal chosen per debtorPhone calls and letters on a fixed schedule
CoverageEvery account worked, including small balancesLarge balances worked; the rest ages out
VisibilityEvery message, transcript, promise, and payment live in your dashboardA monthly PDF report
CostFree to $649 a month plus 3% to 26% commission; Enterprise custom25% to 50% contingency, or seats plus modules plus services

Pricing

Start free. Pay only on what you recover.

Medical Debt Rules is included on every plan. Start at $0 a month with 50 active collections, and move up as your portfolio grows. Commission falls from 26% on Free to 3% on Enterprise, and it is charged only on money actually recovered.

Enterprise: unlimited collections, seats, SMS, voice, and email with a 3% commission, SOC 2 reports, DPA, and dedicated support.

$0
Free

50 active collections · 26% commission · 1 seat

$149
Basic, per month

250 active collections · 15% commission · 3 seats

$349
Growth, per month

1,000 active collections · 10% commission · 10 seats

$649
Scale, per month

5,000 active collections · 6.5% commission · 25 seats

Get started

Go live with Medical Debt Rules today

Create a free account, upload your first accounts, and AI outreach begins within the hour. No credit card, no contract, no implementation project. Here is what to have ready.

Prefer to talk first? info@hlhunt.org

  1. 01A CSV or system export of delinquent accounts: name, contact details, balance, and itemization
  2. 02Consent and contact-preference data you hold for phone numbers and email addresses
  3. 03Your legal entity, any collection licenses you hold, and the states you collect in
  4. 04Your existing policies, scripts, and templates so we can map them into the rule engine
  5. 05Your compliance officer or counsel for a short configuration review before go-live

Medical Debt Rules FAQ

Can medical debt be reported to credit bureaus in 2026?

Bureau policy excludes paid collections, debts under $500, and debts under a year old. Several states ban medical debt reporting outright, and federal rules may apply depending on litigation outcomes. HL Hunt checks eligibility per account and most clients choose not to report at all.

What are extraordinary collection actions under 501(r)?

Actions such as selling the debt, reporting to credit bureaus, deferring or denying care because of nonpayment, and legal actions including liens and wage garnishment. Nonprofit hospitals must follow notification requirements before taking them.

Which states have specific medical debt collection laws?

A growing list including Colorado, New York, California, Illinois, Minnesota, Connecticut, Maryland, New Mexico, Washington, Oregon, and others, with varying requirements on reporting, notices, plans, interest, and timing. HL Hunt maintains all of them.

Does HIPAA restrict what collectors can say?

Yes. Collectors acting as business associates must limit disclosures to the minimum necessary. HL Hunt keeps clinical details out of all communications and provides itemization only through the verified portal.

Still have questions?

Talk to a collections specialist, or start free and see the platform for yourself.

Start recovering more today.

Create a free account, upload your first accounts, and compliant AI outreach begins within the hour. Pay commission only on what you recover.

Start free